Introduction and Scope

[ Back ] [ Home ] [ Up ] [ Next ] 

INTRODUCTION

This manual is developed for Columbus Mobility Specialists Inc., a dealer who is dedicated to following the NMEDA Guidelines and the following doctrine:

Columbus Mobility Specialists, Inc., who subscribes to the NMEDA Quality Assurance Program (QAP) is dedicated to assure that only vehicles, equipment and products meeting the highest standards of the program are offered for sale or distribution.

 

The QAP Dealer member takes special effort to assure customers that their safety, comfort and convenience are the Dealer’s primary consideration. The strict guidelines of the National Mobility Equipment Dealers Association are followed-there is no higher standard of work.

 

A QAP designation assures the customer that the dealer is a professional, that he has attended the manufacturer’s training schools and has been certified by those manufacturers, and that complete documentation is on record at NMEDA headquarters.

 

A QAP designation says the dealer uses the proper tools and materials required to work on the customer’s vehicle, that he employs certified technicians and welders, and that the safety and welfare to the customer-and everyone using the road-is his top priority.

 

A QAP designation assures the customer the work on his vehicle has been professionally completed by a dedicated, caring, responsible dealer worthy of the customer’s trust.

Adherence to the NMEDA principles and Guidelines will be the policy for applying the NMEDA endorsed labels.

SCOPE

This Quality Assurance Manual (QAM) establishes the quality requirements for participation by Columbus Mobility Specialists Inc. in the National Mobility Equipment Dealers Association (NMEDA) Quality Assurance Program (QAP). It also establishes the Quality Assurance responsibilities for the QAP Dealer Member and the QAP Administrator.